Tenyx

Revitalizing the digital presence of an AI leader

As Tenyx's innovations raced forward, their digital presence lagged behind.

Founded in 2018, Tenyx quickly rose to prominence, developing cutting-edge language models and AI-powered tools that transformed businesses across industries. Their rapid rise didn't go unnoticed by investors, with the company securing $15 million in funding to further develop their voice-based customer service AI.

But with CCW Vegas, the world's largest customer experience event, looming on the horizon, Tenyx faced a critical moment. Their outdated website failed to showcase their current product offerings and did not effectively convey the scope and scale of the company.

Recognizing this challenge as an opportunity, Tenyx reached out to help transform their digital presence. As the Lead Designer for this project, my goal was to create a website that would not only accurately reflect their current offerings but also position them firmly as the industry leader they had become.

*Footnote: Tenyx was recently acquired by Salesforce on September 13, 2024! Read the press release.

Founded in 2018, Tenyx quickly rose to prominence, developing cutting-edge language models and AI-powered tools that transformed businesses across industries. Their rapid rise didn't go unnoticed by investors, with the company securing $15 million in funding to further develop their voice-based customer service AI.

But with CCW Vegas, the world's largest customer experience event, looming on the horizon, Tenyx faced a critical moment. Their outdated website failed to showcase their current product offerings and did not effectively convey the scope and scale of the company.

Recognizing this challenge as an opportunity, Tenyx reached out to help transform their digital presence. As the Lead Designer for this project, my goal was to create a website that would not only accurately reflect their current offerings but also position them firmly as the industry leader they had become.

*Footnote: Tenyx was recently acquired by Salesforce on September 13, 2024! Read the press release.

Scope

Website

Scope

Website

My Role

Lead Designer

What I Did

Visual Design

Interaction Design

Branding

User Research

Design Strategy

Content Strategy

Timeline

Q2 2024

Tenyx's funding press release on TechCrunch

THE CHALLENGE

Revitalizing Tenyx's digital presence in under a month.

The need for urgency.

During the initial kickoff call, it quickly became clear that a simple facelift wouldn't suffice. The site was not only outdated in design but also lacking in substance. It struggled to convert visitors due to outdated information and weak CTAs.

After several discussions with the Tenyx team, the scope of the redesign expanded significantly, and we had just a month to complete everything before CCW Vegas.

The existing website

Some of our key objectives for this project.

1 Month Deadline

Complete the design and development of the site in 1 month, just before CCW Vegas.

1 Month Deadline

Complete the design and development of the site in 1 month, just before CCW Vegas.

1 Month Deadline

Complete the design and development of the site in 1 month, just before CCW Vegas.

1 Month Deadline

Complete the design and development of the site in 1 month, just before CCW Vegas.

Brand Elevation

Showcase Tenyx's position as a well-funded, cutting-edge AI company through modern aesthetics and impactful messaging.

Brand Elevation

Showcase Tenyx's position as a well-funded, cutting-edge AI company through modern aesthetics and impactful messaging.

Brand Elevation

Showcase Tenyx's position as a well-funded, cutting-edge AI company through modern aesthetics and impactful messaging.

Brand Elevation

Showcase Tenyx's position as a well-funded, cutting-edge AI company through modern aesthetics and impactful messaging.

Increase Demo Sign-ups

Guide visitors towards key actions, such as booking a call to schedule a live demo.

Increase Demo Sign-ups

Guide visitors towards key actions, such as booking a call to schedule a live demo.

Increase Demo Sign-ups

Guide visitors towards key actions, such as booking a call to schedule a live demo.

Increase Demo Sign-ups

Guide visitors towards key actions, such as booking a call to schedule a live demo.

THE APPROACH

This wasn't just a visual update, it was a complete content overhaul.

Getting to know Tenyx.

I started by diving deep into Tenyx's key products and services. Working hand-in-hand with their team, I tapped into their knowledge to craft messaging that would connect with each of their target personas.

Collaborating in Google Docs was easiest, as it got everyone involved

Making sense of it all.

After establishing our content strategy, I shifted my focus to information architecture. I created a logical navigation structure to guide visitors efficiently. Whether they sought industry-specific solutions or Tenyx's latest AI research, the aim was to ensure seamless access to relevant information.

High-level sitemap

Visual explorations.

With a solid grasp of Tenyx's message and target audience, the creative process flowed more smoothly. I explored various themes and visual concepts for the hero section, experimenting with different approaches to capture attention and convey Tenyx's unique voice.

AI-Centric Designs

Some concepts leaned heavily into the AI theme, featuring a darker, more tech-oriented aesthetic. These designs spoke to the cutting-edge nature of Tenyx's technology.

AI-Centric Designs

Some concepts leaned heavily into the AI theme, featuring a darker, more tech-oriented aesthetic. These designs spoke to the cutting-edge nature of Tenyx's technology.

AI-Centric Designs

Some concepts leaned heavily into the AI theme, featuring a darker, more tech-oriented aesthetic. These designs spoke to the cutting-edge nature of Tenyx's technology.

AI-Centric Designs

Some concepts leaned heavily into the AI theme, featuring a darker, more tech-oriented aesthetic. These designs spoke to the cutting-edge nature of Tenyx's technology.

User-Friendly Approaches

Other designs took a simpler, lighter approach. These were made to resonate with CX managers and executives, the decision-makers who might be less tech-savvy but are crucial to the purchasing process.

User-Friendly Approaches

Other designs took a simpler, lighter approach. These were made to resonate with CX managers and executives, the decision-makers who might be less tech-savvy but are crucial to the purchasing process.

User-Friendly Approaches

Other designs took a simpler, lighter approach. These were made to resonate with CX managers and executives, the decision-makers who might be less tech-savvy but are crucial to the purchasing process.

User-Friendly Approaches

Other designs took a simpler, lighter approach. These were made to resonate with CX managers and executives, the decision-makers who might be less tech-savvy but are crucial to the purchasing process.

THE REDESIGN

Striking the balance between complexity and accessibility.

The best of both worlds.

I knew we had to strike a balance between showcasing Tenyx's technological prowess without alienating non-technical stakeholders. After multiple iterations and feedback sessions, I landed on a solution that embodied the best of both worlds.

I incorporated darker, tech-oriented sections to showcase Tenyx's technological capabilities

Light mode sections were reserved for real-world benefits and use cases to make AI concepts more approachable

Bringing it all to life.

Leveraging Tenyx's audio files, I created a demo that puts their AI front and centre. This simple yet impactful demonstration highlights Tenyx's human-like speech patterns and its ability to maintain contextual memory across conversations.

With everything in place, I created a balanced design that resonates with both technical experts and newcomers to AI.

THE IMPACT

Two months after the new website launched, Tenyx shared performance metrics that demonstrated the success of my approach.

Here are some of the key metrics that showed the most improvement.

-11%

BOUNCE RATE

The Tenyx team reported a notable decrease in bounce rate compared to the previous quarter. This improvement suggests that my redesigned homepage and clearer messaging are more effectively capturing visitor interest from the moment they land on the site, encouraging further exploration.

+21%

PAGES PER SESSION

Users are engaging in more comprehensive information journeys, reflecting the improved site architecture and content. This deeper engagement suggests the potential for higher-quality, more informed leads.

+28%

SCHEDULED DEMOS

Tenyx reported a significant uptick in demo requests - their most critical conversion metric. This increase directly translates to more potential sales opportunities, suggesting that the new design effectively guides users through the consideration process to the point of taking action.

Making waves in Vegas.

I completed the redesign just in time for CCW Vegas. The new aesthetic seamlessly complemented Tenyx's booth, creating a powerful first impression of the revitalized brand image.

The Tenyx booth at CCW Vegas

Featured in Forbes.

The graphics I created resonated so powerfully with the Tenyx team that they became integral to the company's broader marketing strategy. But the best part? One of the graphics was featured in Tenyx's press release on Forbes!

The press release in Forbes

© 2024 Eric Lee.
All Rights Reserved.
Thanks for stopping by 👋
© 2024 Eric Lee.
All Rights Reserved.
Thanks for stopping by 👋
© 2024 Eric Lee.
All Rights Reserved.
Thanks for stopping by 👋
© 2024 Eric Lee.
All Rights Reserved.
Thanks for stopping by 👋